Shipping policy

Thank you for shopping with Natural Culture Studios. Below is our shipping policy for merchandise, art prints, and framed images purchased through naturalculturestudios.com.

1. Processing Time

  • Standard Processing Time: Orders are typically processed within 3–7 business days after payment is confirmed.

  • Custom or Made-to-Order Items (e.g., framed prints, personalized art) may require up to 10–14 business days for processing.

  • You will receive an email notification once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location, item weight, and size.

Estimated Delivery Times:

  • Domestic (Colombia): 3–10 business days after shipment

  • International (U.S. & other countries): 7–21 business days after shipment

Please note: Delivery times are estimates and may vary due to customs delays, holidays, or courier issues beyond our control.

3. Tracking Your Order

Once your order ships, a tracking number will be sent to your email. You can monitor your package through the courier’s website.

4. International Shipping & Customs

We offer international shipping on select products. Customs duties, taxes, and import fees may apply and are the responsibility of the customer.

Natural Culture Studios is not responsible for delays or additional charges caused by customs processing.

5. Damaged or Lost Items

If your item arrives damaged:

  • Please contact us at naturalcultureent@gmail.com within 3 days of delivery

  • Include your order number and photos of the damage

  • We will offer a replacement or store credit based on the issue

If your package is lost in transit, please notify us. We will do our best to locate it or work with the courier to resolve the matter.

6. Returns & Exchanges

All artwork, prints, and custom items are made to order and non-refundable, unless they arrive damaged or incorrect. We do not offer returns on apparel or merchandise unless the product is defective or sent in error.

Please review our full Refund Policy for more details.